Last updated: 28 October 2026
We want you to love everything you order from Roycog. If something isn't right, here is how returns work.
Right of withdrawal
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (for orders with several items delivered separately: of the last item).
To exercise your right of withdrawal, you must inform us – Roycog, Hirschstraße 27, 67346 Speyer, Germany, email: Info@roycog.com – of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
How to return an item
- Email us at Info@roycog.com with your order number and the item(s) you would like to return.
- We will reply with the return address and instructions.
- Pack the item(s) securely, ideally in the original packaging, and send them back.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, please contact us with your order number and a photo. In these cases we cover the return costs and send a replacement or a full refund. Your statutory warranty rights remain unaffected.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Roycog, Hirschstraße 27, 67346 Speyer, Germany, email: Info@roycog.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.