Shipping Policy

Last updated: 28 October 2026

At Roycog, every order is prepared with care. Here is everything you need to know about how your parcel finds its way to you.

1. Processing time

Orders are processed within 3 business days (Monday–Friday, excluding public holidays in Germany) after your payment has been confirmed. You will receive an email with tracking information as soon as your order has been shipped.

2. Delivery time

After dispatch, standard delivery takes 6–10 business days. In total, please allow approximately 9–13 business days from order to delivery. Some products may arrive in separate parcels; you never pay extra for this.

3. Shipping costs

Shipping method	Delivery after dispatch	Cost
Standard Shipping (all countries)	6–10 business days	Free

All prices include statutory VAT. The shipping options and costs available for your address are always shown at checkout before you place your order.

4. Shipping to other countries

We also deliver to other EU countries and selected countries worldwide. Standard shipping is free to these countries as well. For deliveries outside the European Union, import duties, taxes and customs fees may apply; these are set by the destination country and are payable by the recipient.

5. Tracking your order

Once your order has shipped, you will receive a tracking link by email. Please note that it can take 2–3 days until the first tracking updates appear.

6. Delays, damage or lost parcels

If your parcel has not arrived after 15 business days, or if it arrives damaged, please contact us at Info@roycog.com with your order number. We will take care of it – with a replacement or a refund. The risk of loss or damage during transport passes to you only upon delivery.

7. Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible – we can change the address as long as your order has not yet been shipped.