Last updated: 28 October 2026
1. Scope and seller
These Terms of Service apply to all orders placed in the Roycog online shop. The seller and your contractual partner is Roycog, Hirschstraße 27, 67346 Speyer, Germany, email: Info@roycog.com. Deviating terms of the customer do not apply unless we expressly agree to them in writing.
2. Conclusion of contract
The presentation of products in our online shop is not a legally binding offer, but an invitation to place an order. By clicking the “Pay now” / “Complete order” button, you submit a binding order for the items in your shopping cart. We confirm receipt of your order by email immediately. The contract is concluded when we accept your order, at the latest when we ship the goods. The contract language is English.
3. Prices and shipping costs
All prices are final prices in euros and include statutory VAT. Standard shipping is free for all orders and destinations. For deliveries outside the EU, customs duties and import taxes may apply and are payable by the customer.
4. Delivery
Orders are processed within 3 business days after payment confirmation. Standard delivery then takes 6–10 business days. Details can be found in our Shipping Policy.
5. Payment
We accept the payment methods displayed at checkout. Payment is due when the order is placed. Payments are processed securely by our payment service providers.
6. Retention of title
The goods remain our property until full payment has been made.
7. Right of withdrawal
Consumers have a statutory right of withdrawal of 14 days. Full details and the model withdrawal form can be found on our Returns & Refunds page.
8. Warranty
The statutory warranty rights for defects apply. If goods are delivered with obvious transport damage, please notify the carrier and contact us as soon as possible. Failure to do so does not affect your statutory rights.
9. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence, we are only liable for breach of essential contractual obligations, limited to the foreseeable damage typical for this type of contract.
10. Product safety and use
Please follow the instructions and safety information supplied with each product. Baby products must always be used under adult supervision and in accordance with their intended age range.
11. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. If you have a concern, please simply contact us – we will find a solution together.
12. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the country of their habitual residence. Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.